Our goal is to despatch your online order the next working day, however during peak times, we may take up to 2 business days to process orders. For all Domestic orders please allow 3-7 days for your order to reach you once it has been given to Australia Post and 5-7 business days during peak holiday and sales periods. In the unfortunate circumstance where an item is sold out, we will advise you promptly and organise a refund.
DOMESTIC (Australia wide) Standard delivery within Australia (unless we have a special offer):
- We deliver using Australia Post standard delivery which requires a signature on delivery. If you aren't home to receive your delivery, a card will be left for you and the parcel will be taken to your nearest Post Office where you can collect it.
- Free standard delivery for orders AUD $100.00 & over shipped domestically (within Australia)
- $9.95 delivery fee for orders under AUD $100.00 (shipped via standard delivery)
- Standard delivery time: 3 to 7 business days depending on your location from Sydney NSW 2204. Calculate your domestic delivery times here. Note: During sales and holiday periods, please allow 5-7 business days for your order to be delivered.
INTERNATIONAL (Rest of world) Australia Post International Standard delivery for all international orders:
- Free delivery for orders Australian Dollars (AUD) $200.00 & over shipped internationally
- Delivery costs are calculated and applied to orders at checkout by weight and destination.
- Duties and taxes are the responsibility of the customer. Please contact your local customer's authority for details.
- Calculate your international delivery times here.
- All payments are made in AUD, international fees may apply.
- All shipments are delivered via standard International shipping from Sydney, Australia. Delays may occur during holidays or other peak sales periods.
CHRISTMAS RETURN EXTENSION PERIOD
For your convenience, items purchased from 1 November until 24 December as a gift will automatically have an extended return period of 31 January the following year. All other return conditions apply.