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COVID-19 UPDATE

An important message to our customers

 

31 March 2020

Further disruptions to international shipping

From this week our shipping partner, Australia Post, expects major international delivery delays due to flight cancellations and government restrictions because of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. For the most up to date information on disruptions to Australia Post, please visit auspost.com.au/about-us/news-media/important-updates/international-mail-updates.

We sincerely apologise for any inconvenience this has caused. If you have any queries about your international order, please be in touch with us at contactus@industrie.com.au.

 

27 March 2020

Our retail stores

To ensure the health and safety of our team, valued customers and wider community we have made the very difficult decision to temporarily close the doors of our Australian and New Zealand retail stores until further notice.

In-store returns

We will extend our return period for an extra 14 days after stores re-open for all store purchases made on or after 16 March 2020.

Online and deliveries

Industrie.com.au will remain open with minimal delays to delivery at this time. Our shipping partner, Australia Post, will be providing contactless deliveries with no signature required. To help support everyone in these unusual times, we are offering free standard delivery within Australia on all orders.

Here to help

Know that we're always here to answer any questions, feedback, or simply just to chat at contactus@industrie.com.au or via DM on Instragram and Facebook.

Stay safe, healthy and well.

 

19 March 2020

Disruptions to international shipping

Our shipping partner Australia Post is experiencing international delivery delays. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. However due to the ever-changing situation, delays may occur in all destination countries.

Please refer to the country specific updates for further information around expected delivery delays by visiting auspost.com.au/about-us/news-media/important-updates/international-mail-updates.

 

18 March 2020

Changes to store trading hours

Industrie is closely monitoring COVID-19 and the advice of state and national health authorities in relation to infectious diseases. The health and safety of everyone visiting and working at Industrie is our primary focus, as we continue to create a safe and welcoming experience.

Our retail stores will remain open (until further notice) with adjusted trading hours. If you plan on visiting one of our stores we recommend you call ahead to confirm opening hours. All store phone numbers can be found on our Store Locator page, or feel free to call our Customer Care team on 02 9550 6550.

We ask all our customers to practice good hand and sneeze/cough hygiene to help prevent the spread of coronavirus. You should:

  • Wash your hands frequently with soap and water, before and after eating, and after going to the toilet.
  • Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
  • If unwell, avoid contact with others (stay more than 1.5 metres from people).

We will continue to re-evaluate opening hours on a daily basis. We apologise for any inconvenience our adjusted trading hours may cause and look to return to our usual trading hours in the near future. Thank you in advance for your understanding.